30-Day Return Policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at procurement@apss.com. Please note that returns will need to be sent to the following address based on your region:

• Singapore: 3 Gambas Crescent, #06-10 Nordcom I, Singapore 757088
• Malaysia: CT-06-21, 6th Floor, Corporate Tower Subang Square, Jalan SS15/4g, SS15 47500 Subang Jaya, Selangor
• Vietnam: 270 Cong Hoa, Tan Binh, Ho Chi Minh City
• Australia: 42 Jessiefield Terrace, Cranbourne East Vic 3977
• USA: 22241 Canyon Crest Dr., Mission Viejo, CA 92692
• New Caledonia: 29 Avenue du Maréchal Foch, Centre Ville, 98800 Noumea

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at procurement@apss.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as:

• Custom products (special orders or personalized items)
• Perishable goods (such as food, flowers, or plants)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about a specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at procurement@apss.com.