Policy on the handling and protection of customers' personal information
(Personal information protection policy)
At APSS (Asia Pacific Solutions Supply), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, purchase products, or engage with us through other channels.
1. Types of Data Collected
We collect the following types of data:
- Personal Information: Name, email address, shipping and billing address, phone number.
- Account Credentials: Usernames, passwords, and account-related data.
- Payment Information: Credit card or bank account details (if applicable).
- Device Information: IP address, browser type, operating system, and device identifiers.
- Browsing Behavior: Pages visited, products viewed, and interactions on our site.
2. Why the Data is Collected
We collect your data for the following purposes:
- Account Setup: To create and manage your user account.
- Order Processing and Delivery: To process your orders and fulfill delivery requirements.
- Marketing: To provide you with promotional offers and newsletters (if consent is given).
- Customer Service: To communicate with you regarding your orders and assist with inquiries.
- Legal Compliance: To comply with applicable legal and regulatory obligations.
3. How the Data is Used
Your data is used in the following ways:
- Personalized Experience: To customize your shopping experience and offer recommendations.
- Promotions and Advertising: To provide relevant offers, discounts, and marketing materials.
- Analytics: To improve our website, products, and services based on user behavior.
- Fraud Prevention: To detect and prevent fraudulent activities.
- Logistics: To facilitate shipping and delivery processes.
4. Who Receives the Data
Your data may be shared with the following entities:
- Logistics Partners: To fulfil delivery and shipping requirents.
- Payment Gateways: To process payments securely.
- Customer Support Platforms: To manage customer service inquiries and communications.
- Legal Authorities: If required by law or for legal protection.
5. Where and How the Data is Stored
- Storage Location: Your data is stored on secure servers, and some data may be stored internationally, as necessary for our business operations.
- Encryption: All sensitive data, including payment information, is encrypted using industry-standard protocols.
- Access Control: Access to personal data is restricted to authorized personnel only.
- Data Retention: Your data is stored for as long as necessary to fulfil its intended purposes, or as required by law. We regularly audit our data storage practices to ensure compliance.
6. Legal Basis for Processing Data
We process your personal data based on the following legal grounds:
- Consent: When you provide your consent to collect and process your data.
- Contractual Necessity: To fulfil contractual obligations (e.g., order processing and delivery).
- Legal Obligation: To comply with legal requirements (e.g., tax or regulatory requirements).
- Legitimate Interest: For purposes related to our business operations, such as fraud prevention or marketing, where we believe it will not unduly impact your rights.
7. Rights of Customers
You have the following rights regarding your personal data:
- Access: You can request a copy of your data.
- Correction: You can request to correct any inaccuracies in your data.
- Deletion: You can request the deletion of your data, subject to certain exceptions.
- Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
- Objection to Processing: You can object to processing for certain purposes, such as marketing.
- Opt-Out of Marketing: You can opt out of receiving promotional emails at any time by following the unsubscribe link or contacting us directly.
8. Cookies and Tracking Tools
We use cookies and tracking technologies on our website, including:
- Analytics Cookies: To track website traffic and user behavior.
- Ad Tracking Cookies: To serve targeted advertisements based on browsing activity. You can opt out of these cookies by adjusting your browser settings. For more details, please refer to our Cookie Policy.
9. Third-Party Platforms
We use third-party platforms to assist with our operations:
- Shopify: Our website is hosted on Shopify, and your data is subject to their privacy practices.
- MailChimp: We use MailChimp to send marketing emails. Your data is processed in accordance with their privacy policy.
10. International Data Transfers
If your data is transferred outside of your home country (e.g., from New Caledonia to Singapore), we take necessary precautions to ensure that your data is protected. We rely on standard contractual clauses to safeguard the transfer of personal data internationally.
11. Minors
Our services are not intended for minors. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us immediately.
12. Data Breach Notification
In the event of a data breach that compromises your personal data, we will notify you and relevant authorities as required by law, without undue delay.
13. Policy Changes
We may update this Privacy Policy from time to time. When changes are made, the revised policy will be posted on our website with the date of the most recent update. We encourage you to review this policy periodically.
14. Contact Us
For questions, concerns, or to exercise your data rights, please contact:
Asia Pacific Solutions Supply (APSS)
- Email: eprocurement@apss.com
- Phone: +65 6741 0372
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (SGT)
- Address: 3 Gambas Crescent, #06-10 Nordcom I, Singapore 757088