Terms and Conditions
1. Scope of Application
These Terms and Conditions apply to all purchases made through the APSS (Asia Pacific Solutions Supply) website. By placing an order, the customer agrees to comply with the latest version of these terms.
2. Order Confirmation
- An order is considered confirmed once it is placed through our website or by official quotation, and payment terms have been agreed upon or payment is received.
- Customers must ensure all details-including product type, quantity, shipping address, and contact information-are accurate before confirming.
- APSS reserves the right to cancel any order that appears incomplete, suspicious, or non-compliant with our policies.
3. Payment Policy
- Accepted Payment Methods: We accept bank transfer only.
- Payment Terms:
- Advance Payment
- Net 7/14/30 Days (subject to credit approval or agreement)
- Customers are responsible for entering the correct reference or invoice number when making payment.
- No credit or debit card payments are accepted at this time.
- All prices on our website are displayed in United States Dollars (USD).
- Payment terms are determined at the quotation or invoice stage and must be respected. Late payments may result in service or order delays.
4. Delivery & Shipping Terms
- APSS supplies goods using DAP Incoterms from Singapore, unless otherwise specified.
- After payment is confirmed (or per the agreed terms), goods will be prepared and shipped within the estimated, discussed, or negotiated timeline agreed between APSS and the customer.
- Delivery timelines may vary depending on destination, courier availability, and other logistical factors.
- APSS will provide a tracking number at the Sales Order issued stage.
- Customers are responsible for providing complete and accurate shipping information.
- APSS is not liable for delays due to customs clearance, incorrect addresses, or inaccessible delivery points.
5. Return and Refund Policy
For full details, refer to our Return and Refund Policy page.
Highlights:
- Returns must be requested within 7 business days from the date of delivery.
- All return requests are subject to approval and inspection.
- Products must be returned unused, sealed, and in their original condition and packaging.
- Non-returnable items include PPE, customized goods, digital products, hazardous materials, and calibrated or technical equipment unless faulty.
- Customers are responsible for return shipping unless the item is defective or incorrect due to APSS's error.
- Refunds (if approved) will be processed within 30 days using the original payment method.
- Items that fail inspection, or without factory approval will not be eligible for refund.
6. Product Descriptions and Visuals
- APSS makes every effort to ensure that product listings, images, and specifications are accurate and up to date.
- Images shown are for reference only and may differ slightly due to lighting or display differences.
- Technical specifications and dimensions are approximate. Customers should verify product compatibility before placing orders, especially for industrial and mechanical components.
- APSS reserves the right to correct listing errors without notice.
7. Intellectual Property
- All website content, including graphics, logos, and media, is the property of APSS (Asia Pacific Solutions Supply).
- Any reproduction, distribution, or commercial use of our materials without written consent is strictly prohibited.
8. Amendments to Terms
- APSS reserves the right to revise these Terms and Conditions at any time without prior notice.
- Customers are encouraged to review this page regularly.
- Continued use of our website or services implies acceptance of any revised terms.
9. Contact Information
For questions or support, please contact us at:
Asia Pacific Solutions Supply (APSS)
- Email: eprocurement@apss.com
- Phone: +65 6741 0372
- Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (SGT)
- Address: 3 Gambas Crescent, #06-10 Nordcom I, Singapore 757088
By completing a purchase, customers acknowledge and agree to APSS’s full Terms and Conditions. Breach of these terms may result in order cancellation, account suspension, or legal action if necessary.